If only i could give this a negative star. 1 star will have to do. Called McNaught Buick GMC to make an service appointment. The lady i spoke with made the appointment. Took my information. I stated the truck (2020 Duramax 2500hd Denali)with the emissions. Something to do with the Turbo. I was to show up at 9am Friday Feb 21, 2025. From my home. I am 2 hours west of Winnipeg and McNaught. Door to Door. So when I made the appointment. I assumed, it was going to get at the very least, scanned, diagnosed. Left the truck there all day. Returned to the dealership at 430pm that afternoon. To find out that my truck was never looked at. They didnt have a deisel mechanic to look at it. No time. I wasted an entire day. After speaking to the service department. It was explained to me that the person who i spoke too. Whom I made the appointment with. Is not even in Winnipeg at the dealership. She was in Halifax at the "booking agency" She had no idea what mechanic's were available. If she did. She would have booked me in for the appointment a week later. When there was a deisel mechanic available to look at my truck. A total disconnect. Taking the service appointment with out the ability to see if there's an actual person available designated or bay, to physically work on the truck. To Take the booking...show up at the dealership with zero chance of having your vehicle looked at! Complete waste of my time. Completely incompetent. Tells me everything I need to know about this Corporation/dealership. Disrespectful of my time. A complete waste of my day. Who do i send the invoice to for my time. McNaught, revamp the way you take "service appointments". I am told that all of AutoCanada Inc. Dealerships Canada wide use this system. Bait and switch? I will never purchase, nor will have any vehicle serviced by any dealership operated by AutoCanada Inc.

Do yourself a favor and do not go to this place for service or sales. Super sleazy and terrible customer service. We purchased a vehicle here in the spring. Worst experience ever with a service center or dealership. Immediately we started having issues with the temperature sensor going off (which made it an engine issue, could not drive vehicle). Brought the car in and they claimed it was just the fan. They replaced it as it was still under warranty. Pretty cheap fix. The issue came back pretty much as soon as the car was not under warranty. At that point, we didn't really trust them so took it elsewhere. It was the actual sensor that needed replacement, a common issue in these vehicles apparently. Next up came a recall notice for a life-endangering airbag issue. We had a set appointment at 9AM. Arrived and they claimed it would be an all day appointment, couldn't get to the vehicle until after 4/5 as they were backed up... but hadn't bothered to call us to tell us that and couldn't provide a courtesy car. We'll be cross-posting about our experiences and will update if anything changes, but right now, can't wait to get rid of the vehicle.

I first bought a GMC terrain in November 2023 (new car). Since the first day I bought the vehicle, the electronic system was constantly malfunctioning, I took it to the dealer and dealer service many times, and although my vehicle has a warranty, they wanted $200 maintenance fee each time and I refused it. There are very professional games being played within the dealership, the sales consultant, finance and even the general manager are part of this game. Everything for them is until they sell the vehicle, after that the customer is garbage for them!!! They rejected all my requests, then they trade-in my vehicle (but for a fee) Again there were problems and again they were not interested. I call and e-mail, no answer!!! They can't call it a lie, I have a record of all the documents. For your information.Good Luck

This Dealership is nothing but Crooks and the worst Service I have ever got. I would never buy anything from these guys nor tell anyone to ever buy from these guys. They sold me a car with a messed up Motor and now they are ignoring all my emails, texts, etc. I have emailed the GM and the Sales GM and nothing but crickets. I have called and left messages and still nothing. They don't care about you once they have your money! I tried getting out of the purchase a few hours after because I suspected something was wrong but they told me it's too late and wouldn't accommodate in any way. I found empty beer cans stuffed under the passenger seat after they said they cleaned the vehicle! They also took a bigger deposit on my Visa without authorization. I gave them authorization for a certain amount and they took double that amount. Nothing but excuses when I confronted them about it and again didn't care. Don't trust this dealership. They will screw you over the second they get a chance! McNaught Buick GMC I am still waiting on your response??? I tried calling again today! Left a message but still no call back. Unreal!

What started out as an amazing sales experienced became one of the poorest experiences that I have had. As soon as signature was on paper for my 2024 Lyriq it became like pulling teeth working with the sales group. My car came in and we were supposed to bring our trade in and get our Lyriq. Due to lack of communication the PDI didn’t get done on the car. They called me to come in, so not sure how they couldn’t figure it out. At least they gave us one off the lot to drive until our car was ready since they took our trade. Amazingly it took close to a week to get our car because they had to charge it to 80%. They have a few chargers on site and it doesn’t take that long to charge, strange. We get our car, get our wine basket, they threw in some car floor liners for our troubles. Then there was our deposit. $500 to hold the car. We took it back on delivery. That didn’t come back the first try. Seemed strange that a refund to our credit card didn’t work. Three weeks later it still didn’t get returned. Our sales manager wasn’t there any more so called the manager that we worked with. No answer and no return call when I left a message. I went into the dealership and met the worst Senior Sales Manager ever, Joe, but didn’t know it at the time. He says no problem but he couldn’t do it that day because accounting was closed. He says that he will call me at the beginning of the next week and get my credit card to return the deposit. Guess what, no call and sadly I wasn’t surprised. Finally called our salesman the following week and finally a couple days later he says we have to come in to get a cheque. Not sure why it won’t be returned to our card once again, especially when Joe was going to do it. It will be ready in two day, well it wasn’t. A few more days and nothing. So a week later I go in again and Joe happens to be there. I ask about my cheque and it isn’t ready. In a very arrogant and condescending tone, Joe says to me, “I said I would call you when it’s ready, like I had already told you.” I then said to him that the dealership has very poor customer service and fails to communicate, as well I said, “you told me over a week ago that you were actually going to call me 3 days later and return it to my credit card.” Dead silence. There were customers in the dealership so I kept calm and quiet. He said if I wanted it on my card he could do that. We went to his office, I re iterated how I felt about the experience and their poor communication and hoped that it would be better going forward. All he could say was yes. This is a senior sales manager and I don’t even get an apology for my experience. I left the dealership and felt like I was basically a pain customer and how dare I expect my $500 back in any kind of timely manner. Next my loan didn’t get properly paid out and a month after the purchase a payment came out on my trade in. This was because of the cyber issue that went on and the new finance manager explains to me when I call that he has been telling clients that this may happen. Apparently I’m not a client that they felt like telling. As I reflected on everything that went on, all I could think about is how I was told that Cadillac was so customer oriented, all the perks of joining that family. Basket of wine for the purchase. Treated amazingly, customer first. What a joke. I decided to call Cadillac. Very nice customer service person who seemed helpful. They were going to contact McNaught to call me. I have been waiting a month for that to happen. Proves they really don’t care about customers. I will never go back to their dealership again, not for service or anything. At least I have another dealership in Winnipeg that I can go to. This is my first Cadillac purchase out of a pile of GM vehicles over the years. Very disappointing experience and at the end of the day, although they all say they care, they don’t. I rated then 3 stars only because I do like the Lyriq a lot just not McNaught.

Exceptional Service at GMC McNaught Winnipeg If you're in the market for a certified pre-owned vehicle, look no further than GMC McNaught in Winnipeg. My recent experience with their sales team was nothing short of outstanding, and I cannot recommend them highly enough. From the moment I stepped onto the lot, I was greeted with a warm welcome and a genuine desire to understand my needs. Brent Zarney, the sales manager, and Charles Smith, my salesman, were both incredibly knowledgeable and patient, taking the time to answer all of my questions and address any concerns I had. What truly set them apart was their commitment to making the entire process as comfortable and enjoyable as possible. They listened attentively, offered valuable insights, and never once made me feel pressured or rushed. Their professionalism and expertise were evident in every interaction. The financing process was also seamless, thanks to the exceptional support from the team at GMC McNaught. They walked me through each step, ensuring I understood all the details and felt confident in my decision. Overall, my experience at GMC McNaught Winnipeg was truly exceptional. Brent and Charles went above and beyond to provide outstanding service, making the car-buying process a pleasure. I highly recommend them! Trevor